Delivery and Returns
What Are Your Delivery Options?
PLEASE NOTE DUE TO COVID-19, there is an estimated 2-3 week delay to orders with standard delivery. If your order is urgent, please select Parcelforce Shipping at checkout, which will be delivered in 2-5 working days.
We now have two delivery options. We offer one standard delivery option (within 5-7 working days) and one Parcelforce Shipping Option (within 2-5 working days). The price is based on the weight and quantity of your order, and includes the cost of picking, cutting, packing, processing and delivering your fabric. The costs of postage and packaging starts at £3.99 and increases depending on the size of your order. To provide you with the best value, we have capped the maximum delivery price for standard delivery at £9.99. The price of Parcelforce shipping may vary.
The standard delivery price for all wholesale orders, rolls and bolts of fabric in our Full Rolls section is £14.99. We also have an express Parcelforce option which may cost more. Occasionally, if the fabric width is too long or if your order needs to be sent out in more than one package, additional postage fees may apply. If this is the case, you will be contacted prior to dispatch.
If you require any other fabric on the roll, please send us a message on our contact page and we will provide a quote. Please note we are only able to offer certain fabrics by the roll and the roll size varies depending on the fabric.
Please note failure to provide a full postal address or providing an incorrect address may incur additional postage fees.
Do You Deliver Outside the UK?
Yes, we now ship to some international destinations! Scroll down to see the full list.
What happens if I am out when the delivery comes?
The delivery driver will usually leave the parcel with a neighbour or in a safe place if there is one available. If this is the case, they will post a card through your letterbox to inform you. If this is not possible, the driver will usually re-attempt delivery the following day. You will usually receive an email to update you on your delivery progress. Please note, if you are ordering for a full roll or placing a wholesale order the courier may only attempt one delivery, and if the package is returned to us, the delivery and return delivery fee may be deducted from your refund. Any parcels returned to us can either be shipped out again subject to paying an additional delivery fee, or refunded minus the delivery and return delivery charges. For large orders and wholesale orders, a restocking fee of 25% will also be deducted from the refund.
Can I select a different address for delivery, such as my work address?
Yes you can! Just enter your desired shipping address when checking out.
Do You Accept Returns?
Yes we do! We are so confident that you will LOVE our fabrics, that we offer an 100% money back guarantee! So you can order with total peace of mind.
In the unlikely event that you don't LOVE our fabric, just send your order back to us within 14 days for a full refund on the fabric. Please note the fabric must be unused and uncut and we are unable to refund delivery fees. We recommend a tracked method of shipping to return an item. Our returns address is below.
Unit 2 Cranby Street
Please note certain products such as our mystery remnant box, full rolls and customised orders are not included in our money back guarantee.
International Shipping Prices
Please note shipping prices can change at any time. If your order exceeds the couriers length or weight restrictions or if there are additional postage fees, we will contact you before sending your order.
Please be aware that customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.